Privacy Policy - Radhe Exchange

What data we collect under this privacy policy

We only collect the information we genuinely need to run your account and give you good support. This typically includes your registered mobile number, basic identity details you share during onboarding, and the payment information required to process deposits and withdrawals - for example your UPI ID or bank details. We also keep a record of your transactions and betting activity on the platform.

In addition, we automatically collect some technical data when you visit, such as your device type, browser, and general usage patterns. This helps us keep the site working smoothly and secure. We do not ask for more than we need, and this privacy policy covers everything we hold.

How we use your information

Your information is used to deliver the service you signed up for. That means creating and verifying your ID, confirming you are 18 or over, processing your deposits and withdrawals, settling your bets, and providing support when you message our team. We may also use your contact details to send you important account or transaction updates.

We use technical and activity data to improve the platform, prevent fraud, and keep accounts safe. Where you have opted in, we may occasionally share news about offers, but you can ask us to stop these at any time. We never sell your personal data to outside parties for their own marketing.

How we keep your data secure

Protecting your information is a core promise of this privacy policy. We use encryption to safeguard data in transit, and OTP-based login to make sure only you can access your account. Access to personal details inside our team is limited to staff who need it to help you, and payment information is handled with care.

While no online service can promise perfect security, we take reasonable technical and organisational steps to protect your data against loss, misuse, and unauthorised access. You also play an important role: keep your login and OTP private, and never share them with anyone, including people claiming to be from support.

Cookies and tracking

Like most websites, the platform uses cookies and similar technologies. Cookies are small files stored on your device that help the site remember your session, keep you logged in securely, and understand how the site is used so we can improve it. Some cookies are essential for the site to function, while others help us measure performance.

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect how parts of the platform work, such as staying signed in during a live match.

Third parties

To run the platform we work with trusted third-party providers, such as payment processors that handle UPI, PhonePe, Google Pay, Paytm, IMPS, and net banking transactions, and technology partners that support the site and live streaming. These partners only receive the information needed to perform their role, and they are expected to protect it.

We may also disclose information where we are legally required to do so, or to prevent fraud and protect the safety of our members and the platform. Outside of these situations, we do not share your personal details with unrelated companies.

Your rights and choices

You have rights over your personal data. You can ask us what information we hold about you, request that we correct anything inaccurate, or ask us to delete your data where we are not required to keep it for legal or security reasons. You can also opt out of promotional messages at any time while still receiving essential account notices.

To exercise any of these rights, simply message our 24x7 WhatsApp support team. We may need to verify your identity first to protect your account. We aim to respond to genuine requests promptly and honestly.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our services or the law. The latest version will always appear on this page, so we encourage you to check back occasionally. Continued use of the platform after an update means you accept the revised privacy policy. If you have any questions about this privacy policy or how your data is handled, our support team is available around the clock on WhatsApp to help.

Related Guides

• Terms and conditions
• Responsible gaming
• About Radhe Exchange
• Contact Radhe Exchange
• Deposit & withdrawal

Frequently Asked Questions

What personal data does this privacy policy cover?

It covers the details you share to run your account - such as your mobile number, identity and payment information - plus your transaction history and technical data like device and usage information. We only collect what we need to provide the service.

Do you sell my data to other companies?

No. We never sell your personal data for outside marketing. We only share information with trusted providers who help run the platform, or where we are legally required to do so.

How is my information kept secure?

We use encryption and OTP-based login to protect your account, and we limit internal access to staff who need it. You help too by keeping your login and OTP private and never sharing them with anyone.

Can I ask you to delete my data?

Yes. You can request access to, correction of, or deletion of your data by messaging our WhatsApp support team. We may keep certain records where required for legal or security reasons, and we may verify your identity first.